How do I read my Hydro Ottawa smart meter?

Hydro Ottawa smart meters display your electricity usage in kilowatt-hours (kWh) and can be read by pressing the display button to cycle through different screens showing current usage, total consumption, and time-of-use data.

Your Hydro Ottawa smart meter has a digital display that cycles through several screens when you press the display button (usually located below or beside the screen). The most important reading is your total kWh consumption, which appears as a number followed by "kWh" - this is what Hydro Ottawa uses for billing.

Understanding the Display Screens:
When you press the button, you'll see different screens including your current power usage (shown in kW), your total cumulative usage since installation, and if you're on time-of-use billing, separate readings for on-peak, mid-peak, and off-peak consumption. The total reading is typically the largest number and represents all the electricity you've used since the meter was installed.

Time-of-Use Information:
If you're on Hydro Ottawa's time-of-use billing (most residential customers), your smart meter tracks usage during different rate periods. On-peak hours (highest rates) are typically 7-11 AM and 5-7 PM on weekdays, mid-peak hours have moderate rates, and off-peak hours (nights, weekends, holidays) have the lowest rates. Your meter will show separate totals for each period.

Reading for Billing Purposes:
Hydro Ottawa reads your smart meter remotely, so you don't need to provide readings manually. However, checking your meter regularly helps you monitor your electricity usage and identify any unusual consumption patterns. If you notice your usage has increased significantly, it could indicate an electrical issue that needs attention from a licensed electrician.

When to Call an Electrician:
If your smart meter display is blank, flickering, or showing error codes, or if you notice burning smells or sparking around the meter area, contact Hydro Ottawa immediately at 613-738-6400. For electrical issues on your side of the meter (your home's wiring), contact a licensed electrician. Never attempt to work on or around your electrical meter - this is extremely dangerous and illegal.

For questions about your Hydro Ottawa bill or meter readings, contact them directly at 613-738-0188 or visit hydroottawa.com.